Every question about Oakward

A chore and responsibility app for families, built as a light role playing game. A parent turns household jobs into quests worth XP and gold. Each child gets a hero that levels up, earns currency, buys real world rewards you define, and collects cosmetic gear and companions. Nothing pays out until a parent approves the work, so the game layer sits on top of a real accountability loop rather than replacing it.

It runs on iPhone, iPad, and Android. One family account covers every device you connect.

Roughly five to fourteen is the sweet spot. Younger kids respond to the art, the companion, and the prize wheel. Older ones care about gold, the reward shop, and the weekly leaderboard. Because you set the XP and gold on every quest yourself, and can set a different daily bundle per child, a six year old and a thirteen year old can share one household without either feeling cheated.

About twenty minutes for a household of two or three kids. You create the family, set a parent PIN, add a hero per child, then write your quests. The app ships with four starter quests and three starter rewards already in place so you have something working before you write anything of your own.

Four starter quests, so a new family is not staring at a blank screen:

• Make your bed, 15 XP and 5 gold, daily
• Feed the pets, 25 XP and 10 gold, daily
• Read for 20 minutes, 50 XP and 20 gold, daily
• Clean your bedroom, 100 XP and 50 gold, weekly

And three starter rewards: stay up 30 minutes for 200 gold, pick the family movie for 350, and an ice cream trip for 500. All seven are ordinary editable items. Change the numbers, rename them, or delete them.

One account per household, created by a parent. Children do not have their own logins. Instead you create a hero for each child inside your family, then connect their device to that hero using your family code. Everything is scoped to your family, so no other household can see any of it.

One subscription covers that whole family, however many devices you attach to it. See does each device need its own subscription and how do I connect a child's device.

The family itself has a name, a mission statement you write together, a photo, and its own family level.

Yes. A seven step welcome guide runs the first time you open the app, covering quests, heroes, approvals, rewards, the vault, health, and connecting devices. You can skip it, and you can reopen it any time from Parent Command under Family and Settings, where it appears as Welcome Guide.

The PIN protected control room. It is organised into four tabs:

• Overview for quick actions, recent activity, family stats, and hero status
• Quest Command for boss battles, the Quest Workshop, Approval Hall, and the Fate Workshop where bundles and wheel prizes live
• Reward Command for Essence settings, potion prices, and the reward shop
• Family and Settings for the vault, family progress, devices, PIN, time zone, data tools, and account deletion

Nothing here is reachable from a child's device.

Parent Command, then Manage Quests, which opens the Quest Workshop. A quest takes a title, an optional instructions field, an XP reward, a gold reward, an optional Essence reward, and a repeat rule. New quests default to 25 XP, 10 gold, 0 Essence, and a repeat rule of Once.

There is also an Add to Quest Library toggle, on by default. Leave it on and the quest is saved as a reusable template. Turn it off and it becomes a one off custom assignment that does not clutter your library.

A template is the reusable definition that lives in your Quest Library. Writing "unload the dishwasher" once as a template means you never retype it.

A quest is an actual assignment handed to one or more heroes. Assigning a template creates quests that point back to it. If you edit the template later, existing assignments keep their own copy of the wording, so nothing changes underneath a kid mid week.

If you create a quest with the library toggle off, it exists only as an assignment and shows up under Custom Assigned Quests.

Seven, exactly: Once, Daily, Weekly, Monthly, Bi-Monthly, Semi-Annually, Annually.

Once means the quest is finished forever after one approval. The others put the quest into a cooldown after each approval and unlock it again on its next scheduled day at 12:01 AM in your family time zone. Bi-Monthly means every two months, not twice a month. Monthly and longer rules clamp to the last valid day when the target month is short, so a quest set on the 31st still fires in February.

12:01 AM in your family's time zone. The one minute offset is deliberate: anything submitted between midnight and 12:00:59 still counts toward the previous day, so a kid finishing something right at midnight does not accidentally start a new day.

The time zone is set per family, not per device, so a phone that travels does not shift when the household's day rolls over. You set it in Parent Command under Family Time Zone. It defaults to the time zone of the device that first created the family.

Daily quests are minted when the app launches or comes back to the foreground. A device left open on the counter overnight will still show yesterday's list until someone picks it up.

No. A daily quest creates one shared quest for the day that carries the list of subscribed heroes. Each hero completes it and gets approved independently, but you are not managing three separate copies of "make your bed" in your quest list.

Yes, and there is no cap on how many. When you assign, you can select any number of heroes or hit All Heroes. Each assigned hero sees it on their own screen and completes it separately.

Not directly. Quests carry an internal difficulty field, but the workshop does not expose a picker, and new quests are created as Medium. In practice the XP and gold you set are the difficulty dial, and those you control completely.

The instructions field is shown to the child under the quest title. It is where you settle arguments in advance: "floor clear, clothes in the hamper, nothing under the bed" means a lot less negotiating at approval time than the word "tidy".

When a child completes a quest and there are other heroes in the family, the app asks whether anyone helped and lets them tick siblings. On approval, the quest's reward is split evenly across everyone who worked on it, with the leftover from an uneven division going to the child who submitted it. Helpers get their share logged as a helped entry rather than a completion.

So a 60 XP quest done by two kids pays 30 each, not 60 each. It rewards pitching in without letting a kid farm rewards by tagging everyone in the house.

They open their hero screen, see the quests assigned to them with the XP and gold each one is worth, do the job, then tap Complete. If siblings exist they get the helper prompt. The quest then reads Awaiting Parent until you review it.

They can also request a skip if the job genuinely cannot happen, which is covered below.

There are four reasons the app blocks a submission, and the button tells you which:

• Health Required: the hero is at zero health and has to recover first
• Awaiting Parent: there is already a pending submission for that quest
• Completed: a Once quest that has already been approved
• Available [date]: the quest is in its recurrence cooldown, and the button shows exactly when it comes back

A quest also cannot be completed twice in the same day, even if a device clock is wrong.

A way for a child to say "this genuinely is not happening today" without lying about it. They request a skip with a reason, and it lands in Approval Hall next to normal submissions. If you approve it, the quest is marked done with no XP, gold, or Essence paid out, but it still counts toward their streak and their daily bundle, and it starts the quest's normal cooldown.

Skip requests deliberately still work at zero health, since being out of health is one of the more likely reasons a kid needs one.

Yes, by buying a Quest Refresh in the Potion Shop with their own Essence. Like every Essence purchase it comes to you for approval, and you choose which quest gets replaced. Only one refresh can be in flight per child at a time.

No. Dated daily quest rows older than 21 days are cleaned up automatically, as long as nothing is still pending on them. This happens quietly in the background on parent devices.

The single queue where everything waiting on you collects: quest completions, skip requests, reward redemptions, Essence purchase requests, quest refresh requests, and family vault reward requests. Nothing in the app pays out until it passes through here.

Three:

• Approve pays the full XP, gold, and Essence, splits it with any helpers, counts toward the streak and daily bundle, and starts the quest's cooldown
• Deny pays nothing, does not count for the streak, and leaves the quest available to try again
• Approve with no reward marks the quest done and credits the streak and bundle, but pays no XP, gold, or Essence. This is the setting for a job that got done badly, or a skip you are granting

Yes. Denying does not consume the quest or start its cooldown. It stays available, so a kid who did a rushed job can go back and do it properly, and the second attempt pays normally. This is the mechanic most families report actually changes behaviour.

Submissions sit in the queue indefinitely; nothing expires. But be aware that streak and bundle credit is granted at approval time, not submission time, so a long unapproved backlog can cost a child their streak. If that happens, you can grant a freeze token from Family Progress.

The app raises notifications when a device notices a change while it is open or recently backgrounded, and a parent can switch on a daily reminder from Parent Command. Being alerted the instant a kid submits on a completely different device while your phone is fully closed depends on the push service being live for your family; treat the daily reminder and a glance at Approval Hall as the reliable path.

Yes. Parent Command has an Award screen where you can grant or deduct XP, gold, Essence, spin credits, a potion, or a reward, to one hero or several at once, with a reason attached. It exists because real life does not fit into quests: an unprompted good deed, a bad afternoon, a promise you made at the shop.

Up to 12 heroes per family.

Six lines, each with a male and a female version, so twelve classes in total: Warrior, Mystic, Guardian, Tinker, Adventure, and Frontier. Each one has its own artwork across ten tiers of gear in the Armory, plus its own banner on the family screen.

Yes, for 25 gold, paid from their own balance. It is priced rather than free on purpose, so switching is a small decision rather than something a bored kid does eleven times an evening.

Yes. A hero can have a photo taken with the camera or picked from the library, and there is a character icon option if you would rather not use a real photo. The same applies to the family profile and to reward images. Photos are optional everywhere and purely decorative.

Level 1 needs 100 XP, and each level after that needs about 7 percent more than the last, rounded to the nearest 5. So the early levels come fast and the later ones take real work. There is no level cap.

Family XP is separate and is earned by saving into the Family Vault. On the Family Progress screen your family level goes up every 250 family XP.

Health is the consequence system. Every hero starts at 100 out of 100. A parent can record a health event from the Hero Infirmary, with a reason the child can read later, and dock some health: the presets are 5, 10, and 20, and you can heal 20 back or type any number you like.

It is meant to replace a shouting match with a small, recorded, visible consequence that the child can then work off themselves.

Two things. The hero cannot submit quests or request rewards until they recover. And the moment they hit zero, they lose 10 percent of their current XP, which is the real sting.

They can still request a skip on a quest, and they can still use a potion. Recovery comes from drinking a healing potion out of their backpack, buying one, or a parent simply healing them, which is sometimes the right call.

No. There is no passive regeneration. Health only moves when a parent changes it or a potion is used. That is deliberate, so recovery is always a decision somebody makes rather than something that quietly resets overnight.

Everything belonging to that child goes with them: their quests, completions, redemptions, backpack, health events, ledger entries, Essence wallet, cosmetics, and photo. Their contribution to family XP is subtracted too, so the family total stays honest. Quests they shared with siblings are kept and just lose that one assignee.

It cannot be undone.

Whatever you decide. Gold is in game currency with no real world value of its own; it buys the things you put in your reward shop. Plenty of families never attach a dollar to it: gold buys screen time, choosing the film, staying up half an hour, or picking Friday dinner. If you would rather it map to pocket money, price your rewards that way instead.

You add rewards in Parent Command, each with a title, a gold cost, and an icon or photo. Children browse them on their own Rewards screen and request one. Their gold is deducted at the moment they request it, and the request lands in Approval Hall.

If you fulfil it, the reward drops into their Backpack to use whenever they want. If you reject it, their gold is refunded.

They are refunded at the reward's current price. If you changed the price between their request and your rejection, the new price is what comes back. Worth knowing before you re-price something with requests outstanding.

Where a hero holds things they have already bought but not used yet: fulfilled rewards and purchased potions. It exists so a kid can bank a movie night for Saturday instead of having to cash it in the second they can afford it, which turns out to be a small but real lesson in delayed gratification.

A hero can hold up to 50 unused rewards and 50 unused potions.

Most likely their health is at zero, which blocks reward requests the same way it blocks quest submissions. Otherwise, check whether they already have a pending request for that same reward, since only one at a time is allowed per reward.

Cosmetic unlocks are level gated: companions in the Pet Shop require level 5. Reward shop items are gated by price rather than level, which in practice does the same job, since a higher level hero has earned more gold.

Gold can be transferred between heroes, with the sender needing enough to cover it. Self transfers and negative amounts are refused, and the balance is checked again at the moment of transfer so two devices cannot race each other into a phantom balance.

A per child list of the quests that must be finished to count the day as done. Finish the bundle and the child banks a spin on the wheel and extends their streak. You set it up in the Fate Workshop, in Parent Command under Quest Bundles and Wheel, and each child gets their own, so the bar can be fair across different ages.

A bundle can hold up to 20 quests.

Yes. In the Fate Workshop each child's wheel unlock method can be set to Daily Quest XP instead of Quest Bundle, and you name the amount of approved quest XP they need each day. The default target is 100. This suits older kids where you care about the total effort rather than which specific jobs got done.

Hit your bundle or XP target and your streak goes up by one. Miss a day and it resets to zero, unless a freeze token saves it. Your best ever streak is kept permanently as a record even after a reset.

There are two XP bonuses built in: reaching a 7 day streak pays a bonus, and reaching 30 days pays a bigger one. The defaults are 25 XP and 100 XP.

The family streak shown on Family Progress is the lowest current streak in the house, so it only moves when everybody keeps up.

A one day pardon. If a child misses a single day and holds a freeze token, the token is spent and the streak survives. Every hero starts with one, and a parent can grant more at any time from Family Progress using the + Freeze button.

A token bridges exactly one missed day. Two consecutive missed days resets the streak no matter how many tokens are held. This is what stops a sick day or a school trip from wiping out a month of work.

Completing a day's bundle banks one spin credit. Credits accumulate rather than expiring, so a kid who has a strong week can sit down on Saturday and burn through five spins at once. There is no daily cap on spinning; there is only the number of credits you hold.

Each spin picks a prize by weight, so you control how often the big ones come up.

Prizes that award gold, XP, or Essence. For each one you set a title, the type, the amount, and a weight that decides how likely it is. A family can have up to 30 prizes, and the wheel displays up to 8 of them at a time.

A new family starts with seven prizes already set up, weighted so small gold comes up often and 100 gold is rare.

Yes. Spin credits are one of the things you can award from Parent Command, with no daily limit. Handy as a spontaneous thank you, or to make up for a day the app misjudged.

It ranks heroes on XP earned in the last seven days, on a rolling basis rather than a calendar week, with gold as the tiebreak. It also shows each hero's gold and quest count for the week. It lives on the Family Progress screen.

If competition is not helpful in your house, simply do not open that screen; nothing else in the app depends on it.

Gold buys real world things from your reward shop. Essence buys in game things: gear, companions, and potions. Keeping them separate means a child can chase cosmetic progress without burning the gold they were saving for a real reward, and it gives you a currency you can be generous with.

Four ways:

• An Essence reward attached to a quest or a boss, set by you
• Essence prizes on the daily wheel
• Converting gold at the Armory's Exchange counter
• A parent awarding it directly

A hero can trade their own gold for Essence at the Armory, at a rate you set in Parent Command. The default is 4 Essence per 1 gold. There is no frequency limit and no cap on how much they convert, so the rate is your only lever. It is a one way trade; Essence does not convert back to gold.

Yes. Every purchase in the Armory, the Pet Shop, and the Potion Shop creates a request that comes to Approval Hall. The Essence is held at the moment of the request, and if you reject it the full amount is refunded.

Two things do not need approval: converting gold to Essence, and anything you award directly yourself.

Ten tiers of armour for your hero's class, each with its own artwork, priced by default at 25, 75, 175, 350, 650, 1100, 1750, 2700, 4000, and 6000 Essence. There is no level requirement, and tiers can be bought in any order.

Buying a higher tier than the one currently worn equips it automatically. Buying a lower one does not demote your hero; you keep it in your collection and can switch to it by hand.

Five species, each with ten appearance tiers: Owl, Wolf, Hippogriff, Pegasus, and Dragon. Companions unlock at level 5.

Each species has its own one time unlock price, defaulting to 150 for the Owl, 300 the Wolf, 750 the Hippogriff, 1000 the Pegasus, and 4000 the Dragon. Once a species is unlocked, its appearance tiers 2 through 10 can be bought in any order.

A hero can own as many as they can afford and can have up to five equipped at once, walking beside them on the family screen.

All of them. Under Reward Command in Parent Command you can retune every armour tier, every companion unlock price, every companion appearance tier, every potion price, and the gold exchange rate. If a child is racing through the content too fast, turn the dial up.

Eleven, bought with Essence. Default prices in brackets:

• Small Potion (40) restores 20 health
• Greater Potion (90) restores 50 health
• Mega Potion (160) restores 100 health
• Phoenix Potion (225) restores health completely
• Shield Potion (175) blocks the next health deduction
• Scholar's Brew (175) doubles XP from the next approved quest
• Fortune Tonic (175) doubles gold from the next approved quest
• Double Essence Elixir (200) doubles Essence from the next approved quest
• Quest Refresh (125) requests a replacement for one assigned quest
• Companion Treat (75) makes equipped companions glow for a week
• Player Treat (75) makes your character glow for a week

The catalogue itself is fixed, since each potion is wired to real logic, but every price is yours to set.

No. Each potion is one charge, and one charge is spent on the next approved quest to double that reward once. Buying three Scholar's Brews gives you three separate doubled quests, not an eight times multiplier on one. Charges queue up and are used oldest first.

Only the potion held by the child who submitted the quest applies. A helper's potion does not affect the split and is not consumed.

It sits in reserve and absorbs the next health deduction entirely. When you record a health event against a shielded hero, the app tells you the shield activated and the health does not move. It is worth knowing before you wonder why your deduction did nothing.

Yes. Awarding a potion from Parent Command puts it straight into their backpack with no Essence cost and no approval step, since you are the one doing it.

Healing potions cannot be bought at full health, to stop Essence being wasted on nothing. They can still buy the non healing potions at any time, and they can hold up to 50 unused potions in their backpack.

A co-operative event for a big push, like spring cleaning or getting the house ready before people come over. You summon a boss with a pool of health and a time limit, attach the quests that actually need doing, and every approved completion knocks a chunk off its health bar. Everyone in the house is working the same list against the same number.

Only a parent, and only from inside Parent Command. Children can see and fight an active boss but cannot start or stop one. Only one boss can be active at a time.

Twenty pieces of boss artwork across three sizes: 5 small, 7 medium, and 8 large, fought across 5 different arena backgrounds. The size sets a suggested starting health of 80, 200, or 400, which you can then change to anything you like.

You name the boss yourself, and each one comes with a randomly drawn backstory you can rewrite.

A boss quest carries damage instead of its own reward. It pays no XP, gold, or Essence on its own; the payoff comes from defeating the boss. You set the damage per quest, defaulting to 25. Each hero can land their blow on a given boss quest once.

A boss can have up to 20 quests attached, and each needs at least one hero assigned.

You pick from 2 hours, 6 hours, 1 day, 3 days, or 1 week. While a fight is running you can extend the clock in increments, and you can edit the boss's name, art, health ceiling, and rewards without restarting it.

The XP, gold, and Essence you set as victory rewards are split evenly among everyone who contributed, including siblings who helped on a strike. The leftover from an uneven split goes to whoever landed the killing blow. The battle moves into Past Battles with a record of who did what.

The boss escapes and nobody gets the victory rewards. The same applies if you call the battle off early. That is the tension the timer is for, so set a health total your household can actually clear.

Past battles show Defeated or Escaped, and you can keep up to 50 of them in history. You can also clone an old boss to run the same fight again.

A shared pot of gold with a shared goal on it. Any child can deposit their own gold toward it, and the bar fills from everyone at once. It is the part of the app that teaches saving, and it does it without a single lecture about saving.

Every gold deposited also earns one family XP, which is what levels up your household. Your family level goes up every 250 family XP.

From Parent Command under Family Vault. A goal has a title and a target amount, and only one is active at a time; setting a new one retires the old. You can keep up to 10 goals on file.

That is up to you. Withdrawals can be switched off entirely, allowed with your approval, or allowed freely. With approval on, a child's withdrawal request lands in Approval Hall with their stated reason, and approving it moves the gold back to their personal balance.

A percentage, from 0 to 100, that is skimmed off quest gold and deposited into the vault automatically. Set it to 10 and every approved quest quietly puts a tenth into the family pot. It is calculated on what each hero actually received, so helpers contribute proportionally.

If you want it to. Interest can be off, a percentage of the balance, or a flat amount, and it is applied weekly. There is also an Apply Interest Now button if you want to trigger it by hand. It is a nice way to make the case for leaving money in the pot.

A reward paid for out of the vault rather than a child's own gold. A kid asks for it, and if you approve, the cost comes out of the shared balance. It is how the vault actually gets spent on the thing everyone was saving for.

Yes. Parent Command has a Vault Purchase action where you record what the family spent it on and the amount. It shows up in the vault history so the kids can see where their savings went, which matters more than you would think.

Four family achievements, the weekly leaderboard, and every hero's streak:

• Lifetime Saved, all the gold ever deposited into the vault
• Largest Purchase, the biggest single thing the vault has bought
• Top Contributor, whichever hero has saved the most
• Family Level, one level per 250 family XP

Yes. Every XP, gold, health, and reward change is written to a ledger with a timestamp and a reason, including who approved it and whether it was a quest, a helper share, a boss victory, a health event, a refund, or a manual award. If a kid claims a number is wrong, the ledger settles it.

The app keeps the 2000 most recent entries on the device.

No. Oakward works perfectly well as a single shared device on the kitchen counter, with the parent PIN keeping the controls locked. Kids tap into their own hero, do their thing, and hand it back.

Four steps, and the first two you only ever do once:

• Set up the first parent device. Install Oakward, name the device, choose a 6 to 8 digit Parent PIN, and tap Set Up First Parent Device. This creates your family.
• Find your family code. Parent Command, then Devices. The Device Chamber shows an eight character code in large type at the top.
• On the child's device, install Oakward, name it, type in the family code, and tap Request Child Access. Their screen shows a short pairing code and waits.
• Approve it back on your device. The request appears in the Device Chamber with that pairing code. Tap the hero it belongs to and confirm.

From then on that device opens only that child's quests, gold, and backpack. Repeat the last two steps for each additional child.

No. The subscription belongs to your family, not to a phone. One parent subscribes once and every device connected to that family unlocks, including devices you add months later.

You do not need to do anything on the other devices. When a purchase goes through, connected devices unlock straight away; a child's tablet does not even need to be reopened. The same applies to the other parent's phone.

Twelve heroes across twenty devices costs exactly the same as one of each.

Not through the approval queue, which is only for hero devices. On the second parent's device, enter the family code and the Parent PIN, then tap Recover Parent Device. That grants full parent access immediately.

Both parents can then approve, award, summon bosses, and change settings, and everything stays in sync between you. It is the same button you use after a reinstall or on a replacement phone.

Yes. Give each hero an optional Player PIN of 4 to 8 digits, set from Parent Command. That child's profile then stays locked until the PIN is entered, so nobody spends a sibling's gold or cashes in their rewards.

You can add or remove a Player PIN per hero at any time, and heroes without one stay open as normal.

Both devices need a connection for the handshake, since this is the one part of Oakward that cannot happen offline. Then check:

• The family code was typed exactly, with no spaces. It is not case sensitive.
• You do not already have five requests waiting, which is the cap.
• You are under 20 registered devices. Over that, approval fails and tells you so.

Up to 20 registered devices per family, with a maximum of 5 pending requests waiting at once. Approve or clear the queue if you hit that.

Yes, with no extra setup. An iPhone parent and an Android child sit in the same family and see the same data. The family time zone is shared across all of them so everyone's day rolls over together.

You choose it when you create the family. It must be 6 to 8 digits. There is no default PIN and never has been a universal one, because the same PIN also gates recovering a parent device and adding a second parent. You change it from Parent Command under Change Parent PIN.

Separately, each hero can have an optional 4 to 8 digit Player PIN, which is useful when children share one tablet. See the question on shared devices below.

If you have another enrolled parent device, change it from there under Change Parent PIN. If you do not, reinstall the app and use Recover Parent Device, which needs both your family code and the PIN.

Recovery is deliberately rate limited: too many wrong attempts pauses it for 15 minutes, so nobody can sit and guess their way into Parent Command. If the PIN itself is what you have lost, email us and we will help you sort it out.

Yes. Oakward is local first. Every device holds its own database, so quests, approvals, purchases, and rewards all work on a plane, in the car, or in a dead spot at the back of the house. Changes queue up and sync when you are back online.

The one thing that needs a connection is data reaching your other devices. If a kid completes something on their tablet offline, it will not appear on your phone until their tablet reconnects.

Every device in your family mirrors the same family data through our backend. Writes made offline are queued and retried; if a write cannot be saved after ten minutes of trying, the app tells you rather than silently losing it.

Long histories are synced as a recent window rather than in full, so a family with years of activity does not pay for it in load time. The full history stays on the device that created it.

We collect what the app needs to run your family and nothing else. There is no advertising, no ad identifiers, no analytics SDK, and no behavioural tracking. Nothing is sold or shared. Children do not create accounts; a parent creates heroes.

We do not collect dates of birth, ages, or location. The full detail is in the privacy policy.

Yes. Parent Command has a Clear and Reset Data screen with targeted options:

• Quest assignments, clearing current assignments but keeping your library
• Quest library, clearing assignments and your saved templates
• Reward shop, clearing rewards and their redemption history
• Progress, resetting every hero's XP, gold, and health and clearing history, while keeping the heroes themselves
• Heroes, removing the heroes and everything attached to them

There is also a full factory reset, which clears everything including your library and rewards. It leaves your PIN alone, and it does not put the starter quests back.

Parent Command, then Family and Settings, then Delete Account. It permanently erases your parent account, every hero, all quests, rewards, currency and history, uploaded photos, and every enrolled device's access. It is immediate and cannot be undone, and you do not need to contact us to do it.

Uninstalling the app alone does not delete anything, since the rest of your family may still be using it.

Install Oakward and use Recover Parent Device with your parent PIN, and the new device joins as a parent with everything intact. For a child's device, just enrol it as a new device and bind it to the same hero.

Seven days free, then $4.99 a month or $39.99 a year. One subscription covers your entire household: every hero, every device, every feature. There is no per child charge, no ads, and nothing else to buy once you are subscribed.

It renews automatically unless cancelled at least 24 hours before the current period ends. Trial eligibility is decided by the store, not by us.

You get the full app for seven days: every feature, every device, no restrictions and nothing held back. At the end it converts to whichever plan you chose unless you cancel first, which you do in your App Store or Google Play settings.

Whether you qualify for a trial is determined by Apple or Google based on your store account, not by Oakward.

No. Only a parent device can start or restore a subscription. A hero device never sees a paywall or a purchase button at all; if the family has no active subscription, it simply says family access is needed and to ask a parent.

Combined with there being nothing purchasable inside the game, that means there is no screen anywhere in Oakward where a child can spend real money.

On a parent device, tap Restore Purchases, then Check Access Again. Make sure that device is signed in to the same App Store or Google Play account that paid.

On a hero device there is nothing to restore, since the entitlement is family wide. If a parent device shows as subscribed and a kid's tablet does not, the tablet has most likely lost its connection; reconnect it and it will unlock on its own.

A one time code that grants your family permanent access with no subscription. If you have one, enter it on the subscription screen of a parent device and it applies to the whole family, exactly like a paid subscription would.

Codes are single use. Too many failed attempts pauses redemption for 15 minutes.

Nothing is deleted. Your family, heroes, quests, gold, history, and cosmetics all stay exactly where they are; the app simply asks for a subscription before it opens. Resubscribe and everything is still there.

If you want your data actually erased, that is a separate, deliberate action: Parent Command, Family and Settings, Delete Account.

No. There is nothing inside Oakward that costs real money. Gold and Essence are earned by doing quests, cannot be bought, and have no monetary value. The subscription is the only transaction, it can only be started from a parent device, and it happens in the App Store or Google Play rather than inside the app.

Through whichever store you subscribed with, since that is where billing lives. On iPhone or iPad: Settings, your name, Subscriptions. On Android: the Play Store app, your profile, then Payments and subscriptions. Your family data stays put if you decide to come back.

Never. Apple and Google handle billing entirely. We receive aggregated sales reporting that tells us how many subscriptions are active, not who you are, and the app itself only learns whether your household's subscription is currently active.

These are the ceilings built into the app. Most families never come near them.

• 12 heroes per family
• 100 quest templates in the library
• 250 active quest assignments at once
• 25 daily quests per hero
• 20 quests in a daily bundle
• 100 rewards in the reward shop
• 30 prizes on the wheel, of which 8 show on the wheel face at a time
• 10 vault goals kept on file, one active
• 20 quests attached to a boss
• 50 boss battles kept in history
• 50 unused rewards and 50 unused potions in a hero's backpack
• 5 companions equipped at once
• 10 tiers of armour and 10 appearance tiers per companion species
• 20 registered devices, with 5 pending device requests at a time
• 6 to 8 digits in a parent PIN, 4 to 8 in an optional Player PIN
• 2000 ledger entries kept on the device
• 21 days before old daily quest records are tidied away

There is deliberately no cap on hero level, banked spin credits, freeze tokens, gold, or Essence.